Penang Sentral is the main transportation hub for Penang State as well as the northern area of Peninsular Malaysia. It is also a nice place to hang out where you can get a spectacular view of the sunset while watching the ferries arriving and departing from the terminal. The terminal is located in Butterworth, Seberang Perai and it connects the passengers from the train, ferry and bus services to ease the journey for the travellers.
It was recently opened in November 2018 to provide an integrated system for bus, rail, and ferry transportation services. Previously, Butterworth Bus Terminal served as the main bus terminal in Butterworth. After the opening of Penang Sentral, Butterworth Bus Terminal has closed and bus operations are moved to Penang Sentral Bus Terminal.
Penang Sentral has 9 levels including the car park levels in the building. Level 1 (Ground Floor) is the bus terminal and it is divided into two wings. The west side is for local buses such as Rapid Penang, while the east side is for express buses. There are two different escalators to get to these two platforms that are separated by the wall.
The bus platforms for express bus departure requires a boarding pass to enter. In the departure platform, passengers can wait for their bus in the seating areas available. The area is guarded by several staffs to assist the passengers. The passenger seating area is a spacious, comfortably air-conditioned and equipped with LCD screens that display bus schedules.
Meanwhile, express bus arrival platforms are located in the same area as the local bus platforms. Upon arrival, passengers can easily get on a Rapid Penang bus or other public buses to get to their next destination.
For the passengers, you can choose from many departure times available and you can check the schedule online at BusOnlineTicket.com booking portal.
At Penang Sentral Bus Terminal, there are many amenities and facilities that are available for the convenience of the passengers and visitors. For instance, washrooms are available on every floor and there are separate washrooms for men, women, and differently abled individuals (OKU). A baby room is also available at Level 2.
Additionally, plenty of car parks are available in Penang Sentral from Level 6 – Level 9 and the waiting area in front of the ticket counter is spacious to accommodate the crowd especially during festive seasons. In addition, there are ATM, luggage lockers, prayer room for Muslim and shops at level 2 and 3. Moreover, there are various types of food in Penang Sentral too. Other than that, you can also find food court at level 3.
Finally, wheelchair and baby stroller loans are also provided by Penang Sentral Bus Terminal. The passengers can rent wheelchairs and baby strollers from the Information Counters at Level 2 or Level 3.
For more information and pictures, check out The Ultimate Guide of Penang Sentral Bus Terminal.
The building of Penang Sentral have Ferry Terminal Linkway, Taxi Terminal and KTM Train Station Linkway at level 2 which makes it more convenient for travellers. Butterworth KTM Train Station connects various parts of Peninsular Malaysia to Penang Sentral. On the other hand, Ferry Terminal Linkway connects Georgetown or Penang Island to Penang Sentral. Besides the ferry, taxi and train, the locals can also get to Penang Sentral Bus Terminal by taking RapidPenang bus.
On top of that, Butterworth has extensive Grab coverage so you can easily book a ride to get to Penang Sentral. The drop-off point for the Grab cars or personal cars will be at the main entrance. You will see Starbucks and Huawei right across the entrance when you first enter, and on your right is the Royaltea cafe.
Therefore, you can easily choose either to take the public transportation or other modes to get to Penang Sentral. The main entrance to Penang Sentral is on Level 3 which is accessible via a flyover.
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