Privacy Policy

The following terms of the privacy policy (“Privacy Policy”) are by and between BusOnlineTicket (“BusOnlineTicket”, “we”, “us” or “our”) which runs and operates BusOnlineTicket.com website and mobile apps (“Platform”) and the end-user/customer (“End-User”, “user”, “you”, or “your”) of the Platform.

By accessing the Platform, using the Services and submitting information, you acknowledge and agree that you accept the practices, requirements, and/or policies outlined in this Privacy Policy, and you hereby consent to us and our affiliates collecting, using, disclosing and/or processing your personal data and Targeting Data as described herein in accordance with this Privacy Policy. If the End-User does not agree to be bound by the terms of this Privacy Policy as set-out below, the End-User may choose not to access or use the Platform. To the fullest extent permissible under applicable law, your continued use of the Services or Platform, including placing of any orders, shall constitute your acknowledgment and acceptance of the changes made to this Privacy Policy.

(Collectively, hereinafter the ‘Platform’ and the ‘End-User’ shall be referred to as the “Parties” and individually as the “Party”)

1. Interpretations:

In this Privacy Policy (unless the context requires otherwise):

1.1 Any reference herein to any clause is to such Clause of this Privacy Policy.

1.2 The expression “this Clause” shall, unless followed by a reference to a specific provision, be deemed to refer to the whole Clause (not merely the sub-clause, paragraph or other provision) in which the expression occurs.

1.3 The terms “herein”, “hereof”, “hereto”, “hereunder” and words of similar purport refer to this Privacy Policy as a whole.

1.4 The headings are inserted for convenience only and shall not affect the construction of this Privacy Policy.

1.5 Words importing the singular include the plural and vice versa, and pronouns importing a gender include each of the masculine, feminine and neuter genders.

1.6 Any date or period as set out in any Clause of this Privacy Policy may be extended with the written consent of the Parties, failing which, time shall be of the essence.

1.7 Time periods within or following which any payment is to be made or act is to be done shall be calculated by excluding the day on which the period commences and including the day on which the period ends and by extending the period to the following business day if the last day of such period is not a business day.

1.8 Where a word or phrase is defined, other parts of speech and grammatical forms and the cognate variations of that word or phrase shall have corresponding meanings.

1.9 Reference to statutory provisions shall be construed as meaning and including references also to any amendment, consolidation, replacement or re-enactment (whether before or after the date of this Privacy Policy) for the time being in force and to all statutory instruments, orders or other subordinate legislation made pursuant to such statutory provisions.

2. Scope of Applicability:

Please note that privacy of the End-User is important to us. We value the trust of the End-User and are committed to protecting and safeguarding the End-User’s Data (defined below). This Privacy Policy, which we may update from time to time in the manner provided under Clause 9 of this Privacy Policy, describes inter alia how BusOnlineTicket shall use the End-User’s Data (defined below). It also tells the End-User how the End-User can contact us, if the End-User has questions about the End-User’s Data (defined below) shared with us.

The Platform provides an online marketplace for the sale of travel services inter alia through its own Platforms and mobile apps.

If you object to your information being transferred or used, please do not use the Platform.

3. Nature of End-User’s Data:

When the End-User makes a reservation/booking or register or join any contest or subscribe to any Services through the Platform, the End-User may be asked the required information including, without limitation:

3.1 Profiling Information: Information, which you provide when you use, subscribe or register with the Platform. Information about your identity, including but not limiting to, your name/guest name, nationality, gender, marital status, age, your email address, room preference, meal preference, special needs (if any);

3.2 Financial information, such as, your banking details and any information relating to your income and lifestyle levels;

3.3 Contact details such as your physical addresses, postal addresses, telephone and fax numbers;

3.4 Payment and Account Information: Your account history with us including (without limitation) all billing information and communications, payment history etc;

3.5 Platform Usage: Information about your navigation while using the Platform, for example the URLs of Platforms, which you visit and from which you request downloads;

3.6 Transactional Information: Transactional history (other than banking details) about your e-commerce activities;

3.7 Correspondence Information: Content, information about your correspondents, and the destination/origin of communications between you and any other person using the Platform, which include email communications, blog, chat room and discussion board communications, instant message communications, experts forum communications, fax mail communications, membership of mailing lists etc.;

3.8 User IDs: Your usernames, passwords, email addresses and other security-related information used by you in relation to Platform usage; and

3.9 Stored Information: Data either created by you or by a third party and which you wish to store on our servers or you provided during the interaction with our Platform and its staffs such as image files, audio, video recordings or documents etc.

To make it easier to manage your reservations, BusOnlineTicket may provide facility for the End-User to open a user account on the Platform. The user account may allow you to save your personal settings, review previous bookings and manage future reservations.

When you use the Platform, even if you do not make a booking/reservation, we may collect certain information, such as, your IP address, or browser, and information about your computer’s operating system, application version, language settings and content / pages that have been shown to you. If you are using a mobile device, we might also collect data that identifies your mobile device, device-specific settings and characteristics and latitude/longitude details.

We may collect personal data about you from you, our affiliates, third parties, and from other sources, including without limitation business partners (such as logistics or payment service providers), credit bureaus, marketing service providers or partners, referral or loyalty programs, other users of our Services or publicly available or governmental sources of data.

In some situations, you may provide personal data of other individuals to us (such as your family members or friends or persons in your contact list). If you provide us with their personal data, you represent and warrant that you have obtained their consent for their personal data to be processed in accordance with this Policy.

You agree not to submit any information to us which is inaccurate or misleading, and you agree to inform us of any inaccuracies or changes to such information. We reserve the right at our sole discretion to require further documentation to verify any information provided by you.

If you sign up to be a user of our Platform using your social media account (“Social Media Account”), link your BusOnlineTicket account to your Social Media Account or use any BusOnlineTicket social media features, we may access information about you which you have voluntarily provided to your Social Media Account provider in accordance with such provider’s policies, and we will manage and use any such personal data in accordance with this Policy at all times.

(Collectively, the above End-User’s data along with the ‘Targeting Data (defined below)’ shall be hereinafter referred to as the “End-User’s Data”)

In this regard, it may be noted that inter alia the following amongst others items specified there under shall be governed by the Cookie Policy of the Platform:

(a) Platform usage dealing with information about your navigation during the Platform usage, for example the URLs of Platforms;

(b) log information: information, such as, your web request, IP address, browser type, browser language, date and time of request.

4. Purpose of Using End-User’s Data:

Customer Service:
BusOnlineTicket may use the End-User’s Data for providing customer services to the End-User.

Account Administration:
BusOnlineTicket may offer to user the facility to register and open an account on the Platform. BusOnlineTicket may use the information you give to BusOnlineTicket for administering the account, allowing you to manage your bookings, take advantage of special offers, and manage your personal settings.

Marketing Activities:
We may also use your information for marketing activities, as permitted by applicable laws, such as, the following:

  1. When you make a booking with us or set up a user account, we may use your contact information to send you news about similar travel-related products and services. We also send our End-Users regular newsletters by email. You can opt out, or unsubscribe, from marketing communication at any time.
  2. Based on the information you share with us, individualized offers may be shown to you on the Platform, in mobile apps or on third-party Platforms, including social media Platforms.
  3. To offer loyalty, partner and bonus programs and offers and other cobranded marketing efforts, e.g., merchant loyalty programs, seller offers or cobranded credit cards in collaboration with third parties.
  4. When we believe that a particular offer may be of interest to you, we may decide to make contact with you by phone given at the time of making the reservation/booking through the Platform.

Other Communications:
There may be other times when we get in touch by email, by post, by phone or by texting you, depending on the contact information you share with us. There could be a number of reasons for this, such as, the following:

  1. We may need to respond to and handle requests you have made;
  2. If you have not finalized a reservation online, we may email you a reminder to continue with your reservation. We believe that this additional facility will be useful to you because it allows you to carry on with a reservation without having to search for the accommodation again or fill in all the reservation details from scratch;
  3. When you have a confirmed booking or offer from us, we may send you a reminder of the booking or the offer via phone or email;
  4. When you use our Platform, we may send you a questionnaire or invite you to provide a review about your experience with the Platform; and
  5. We may also send you other materials related to your reservation, such as how to contact the Platform, if you need assistance while you are away, or a summary of previous reservations you made using the Platform.

Market Research:
We sometimes ask our customers to take part in market research. Any additional details that you give us as part of the market research will only be used with your consent.

Fraud Detection and Prevention:
We may use the End-User’s Data for the detection and prevention of fraud and other illegal or unwanted activities or disclose the End-User’s Data if required as per the applicable laws.

Improving Our Services:
We may use the End-User’s Data for analytical purposes, to improve our Platform, enhance the user experience, and improve the functionality and quality of our Platform.

In certain circumstances, we may share the End-User’s Data with third parties, such as, the following:

User’s Bookings:
In order to complete your booking, we need to transfer relevant reservation/booking related End-User details to the bus, train or ferry operator you booked with.

BusOnlineTicket’s Local Platform’s Office:
In order to support you during the reservation/booking process and throughout your stay, your details may be shared with any of the group companies of BusOnlineTicket. Your information might also be shared with other members/services providers to the Platform/group companies for analysis to provide you with travel-related offers that may be of interest to you and to offer you a customized service.

Third-Party Service Providers:

We may use third-party service providers to process the End-User’s Data on our behalf for the purposes specified above. To further elaborate in this regard, we may use service providers to send the reservation/booking information on our behalf to the operator you booked through the Platform, or we may instruct third parties to contact you. When a reservation/booking requires it, we may also work with third-party payment service providers to facilitate payment or payment guarantees.

Our Platform uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google
Analytics uses cookies, which are text files placed on your device, to help the Platform analyse how Users use
the Platform. The information generated by the cookie about your use of the Platform (including your IP
address) will be transmitted to and stored by Google on servers in the United States. Google will use this
information for the purpose of evaluating your use of the Platform, compiling reports on website activity for
website operators and providing other services relating to website activity and Internet usage, as detailed in Google’s Business Data Responsibility Site. Google may also
transfer this information to third parties where required to do so by law, or where such third parties process
the information on Google’s behalf.

We also work with third-party advertisement networks to market our Platform on other platforms, or involve third-party providers for analytical purposes. These third parties involved in any of these services will be bound by confidentiality agreements and will not be allowed to use the End-User’s Data for any purposes other than those specified above.

Disclaimer

We do not guarantee the security of personal data and/or other information you provide on third-party sites. While we implement a variety of security measures to protect your personal data that is in our possession or control, including storing it behind secured networks accessible only to authorized personnel, and using secure servers for processing orders and accessing personal data, we cannot ensure the security of data on third-party platforms. All personal data or sensitive information you provide is encrypted in our databases and can only be accessed as described above.

To enhance your experience, we may link to or frame content from various third-party websites within our Platform. We may also collaborate with partners through co-branding and other relationships to offer e-commerce and additional services and features to our visitors. These linked sites have their own separate privacy policies and security measures, independent of ours. Even if these third parties are affiliated with us, we do not control their privacy and data collection practices. Consequently, any data collected by our co-brand partners or third-party websites (even if offered through our Platform) may not be shared with us.

Therefore, we are not responsible or liable for the content, security practices, or activities of these linked sites. These links are provided for your convenience, and you access them at your own risk. Nonetheless, we are committed to maintaining the integrity of our Platform and the links included within it, and we welcome any feedback regarding these linked sites (including, for example, if a specific link is not functioning properly).

5. Use of End-User’s Data on Mobile Devices:

We may provide free apps for a variety of mobile devices and use versions of our regular Platform that have been optimized for mobile. These apps and mobile Platforms process the End-User’s Data in a similar way as our Platform does and they also allow you to use location services to find suitable bookings for the End-User.

6. Use of Targeting Data (defined below) for Retargeting:

The Platform may utilize (i) a tracking pixel (such as, a smart pixel(s) or managed pixel(s)) (“Pixel”) placed on certain page(s) of the Platform to collect relevant information from the Platform and to set a cookie on the browser of End-User(s), (ii) browser stream data of End-User(s) to the Platform or (iii) other non-identifiable / non-personal information of the End-User (collectively, hereinafter referred to as the “Targeting Data”).

7. Cookies

We or our authorized service providers and advertising partners may from time to time use “cookies” or other features to allow us or third parties to collect or share information in connection with your use of our Services or Platform. These features help us improve our Platform and the Services we offer, help us offer new services and features, and/or enable us and our advertising partners serve more relevant content to you, including through remarketing. “Cookies” are identifiers that are stored on your computer or mobile device that record data about computer or device, how and when the Services or Platform are used or visited, by how many people and other activity within our Platform. We may link cookie information to personal data. Cookies also link to information regarding what items you have selected for purchase and web pages you have viewed. This information is used to keep track of your shopping cart, to deliver content specific to your interests, to enable our third party advertising partners to serve advertisements on sites across the internet, and to conduct data analysis and to monitor usage of the Services.

You may refuse the use of cookies by selecting the appropriate settings on your browser or device.
However, please note that if you do this you may not be able to use the full functionality of our Platform or the
Services.

8. End-User’s Data Security Safeguards:

  1. In accordance with the applicable laws, we observe reasonable procedures to prevent unauthorized access and the misuse of the End-User’s Data.
  2. We use appropriate business systems and procedures to protect and safeguard the End-User’s Data given to us. We also use security procedures and technical and physical restrictions for accessing and using the End-Users on Platform. Only authorized personnel are permitted to access End-Users in the course of their work.
  3. End-User data required for booking purpose, including but not limited to IC No, Passport No or Driving License No. will not be kept.
  4. Prohibitions on Minors:

    The Services offered by the Platform are not directed at minors (as more specifically provided for in the General Terms and Conditions of Platform usage). The use of Platform is only allowed with the valid consent of a parent or a guardian.

  5. Contact:

    You always have the right to review the End-User’s Data we keep about you. You can request an overview of your End-User’s Data by emailing us at mktgroup@busonlineticket.com. Please write “Request For End-User’s Data” in the subject line of your email and include a copy of your identity card to help us prevent unauthorized individuals from accessing the End-User’s Data.

If the End-User’s Data we have for you is incorrect, we will update it at your request. You can also ask us to remove your End-User’s Data from our customer database by sending an email to mktgroup@busonlineticket.com with “Request for removal of End-User’s Data” in the subject line. However, where you choose to remove your End-User Data, we may not be able to provide you with access to the Platform for making reservations/bookings. We may also need to retain certain information in accordance with applicable laws, for legal or administrative purposes, such as record keeping or to detect fraudulent activities.

9. Amendment / Modification:

BusOnlineTicket reserves the right to modify this Privacy Policy at any time with or without any further notice(s) by uploading the revised Privacy Policy on the Platform and it is the duty of the End-User to keep itself aware of the revisions to the Privacy Policy of the Platform.

10. Limitation of Liability:

The Platform will not be liable for any damages of any kind, including without limitation direct, indirect, incidental, punitive, and consequential damages, arising out of or in connection with the privacy policy, the facility provided on the Platform, the transaction processing facility, the inability to use the facilities provided on the Platform including the transaction processing facility, or those resulting from any services purchased or obtained or messages received or transaction entered into through the Platform beyond the value of the last transaction carried out by the end user through the Platform.

11. Miscellaneous:

The Parties acknowledge and accept that electronic format shall be deemed an acceptable means of communication for the purposes of this Private Policy.

This Privacy Policy constitutes the complete and entire agreement between the Parties on the subject of ‘privacy norms of the Platform’ (save and except the Cookie Policy) and shall supersede any and all other prior understandings, commitments, representations or agreements, whether written or oral, between the Parties to this Privacy Policy.

If any provision of this Privacy Policy shall be found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or enforceability shall not affect the other provisions of this Privacy Policy, which shall remain in full force an effect.

In no event will any delay, failure or omission (in whole or in part) in enforcing, exercising or pursuing any right, power, privilege, claim or remedy conferred by or arising under this Privacy Policy or by law, be deemed to be or construed as a waiver of that or any other right, so as to bar the enforcement of that, or any other right, power privilege, claim or remedy, in any other instance at any time or times subsequently.