FAQ

BusOnlineTicket.com offers a unique flexibility in user registration. It is not required to register to buy tickets online. However, frequent passengers are encouraged to register with BusOnlineTicket to benefit from BusOnlineTicket.com like BOT Mile reward point etc.
Yes. It is compulsory to print out the e-confirmation of the booking. However, for some bus company, printed e-confirmation is optional as long as you could provide the booking reference number (BOT No.). Kindly refer to the notes during your booking and the notes inside the e-confirmation email. You also need to present your ID or the booking reference number to get the boarding pass.
You may email to us and our customer service team will email you the e-confirmation within 24 hours. Alternatively, for some bus company ONLY, if you are the person who bought the ticket, kindly show the counter staff your registered passport number / telephone / Identity Card. The counter will issue the ticket to you.
Normally express bus company will open their schedule 1 month in advance.
Some bus operators offer child ticket price and you can check the availability from our booking page. Please select the number of child ticket you want to book in the payment page.
Child below 2 years old does not require a ticket. However, you are advised to buy ticket for your child for safety reason.
You have to login to your account with your email address. You can redeem your BOT Miles during booking process or click here to redeem your point with discount code.
The LinkPoints can only be rewarded for booking made after you linked your BOT member account to your NTUC Plus! account.
Yes, you can call our customer service hotline and we will assist you to make your booking via phone call. Payment methods for phone booking include online transfer, bank transfer or cash deposit to our account. Then, kindly email the payment receipt back to us. However, you can only make booking for trips with departure day at least in the next two days from the booking time.

Kindly check your junk mail for the confirmation/e-receipt. If there is no e-receipt received, kindly email to us, our customer service team will respond to you within 24 hours after receiving your email.
It depends on the payment method that you choose. Usually, you will get the booking confirmation almost instantly. However, sometimes payment is delayed by the bank/credit card company and this could take up to 24 hours for the payment to be confirmed. If you did not receive the booking confirmation email by then, please call our customer service hotline for assistance.
Yes, we will refund to you if you made the same booking twice. But you must email us the booking details within 1 hour after your booking has been made. Terms and conditions apply.
Once your booking is confirmed, you will receive a booking confirmation and the PDF eTicket via your email. Kindly print out the PDF ticket and use it to check-in on your departure day accordingly.
Yes, you can log into your registered member account and check your booking history under “History” in the member page. If you do not have member account, you can visit Check My Booking page.
You can check your booking status via Check My Booking page or login to your registered member account and check your booking history under “History” in the member page.
Yes, you just need to print out the e-confirmation and your friend with the e-confirmation can collect the ticket from the counter.
All booking that has been confirmed cannot be cancelled or changed. However, due to different policy from different bus operator, you can send an email to us to raise your request at least 7 days before the scheduled departure time. Please take note that change request approval is subject to the respective bus companies’ Term & Condition.
No, you are not allowed to cancel booking without giving a valid reason. However, you can contact us at sales@busonlineticket.com and any cancellation request will be submitted to the management for approval.

For Singapore Dollar transaction, we accept:
1. Credit Card (Visa, MasterCard)
2. eNETS (DBS, UOB, OCBC Internet Banking in Singapore)
3. Alipay
4. Paypal
5. SingPost (Click here to find out more)

For Malaysia Ringgit transaction, we accept:
1. Credit Card (Visa, MasterCard)
2. Maybank2U
3. FPX (Most Malaysia bank’s including Alliance, Hong Leong, RHB, CIMB Bank, AM Bank and others)
4. Alipay
5. Mobile Money
6. Paypal

Please click here to see how you can made payment in Paypal using your credit card.
You may refer to this link for the guide on how to make payment in SingPost.
No. A passenger can use any card to pay for the ticket, not necessarily his own. However, please note that the passenger in whose name the ticket(s) is/are booked should carry a proof of his identity (along with the ticket) at the time of boarding the bus and the card holder deemed to agree to pay for the booking for this passenger.
Kindly email to us to highlight this issue immediately, we will check and respond to you within 24 hours.
Refund, if applicable, will be refunded to your credit card or PayPal. The refund request will immediately be submitted to our bank. From the submission / refund date, banks generally take up to 2 to 4 weeks to process the refund payment and transfer the funds into a customers’ credit card or PayPal. Please note, some banks can take up to 15-30 days, or until the next billing cycle.

BusOnlineTicket.com is best view with Internet Explorer 9.0 and above at a resolution of 1024 x 768 or higher.
Yes. There are mobile friendly website for you to make the booking. Just visit our website from your smart phone, it will redirect you to the mobile site. Alternatively, you may download the apps if you are using Apple or Android platform phone:

For iPhone/iPad User, please click here.

For Android User, please click here.

The journey will take around 5 to 6 hours depending on the traffic condition; this is also applicable for the journey from KL to Singapore. You may look for other trip duration here.
Lavendar MRT and Nicoll Highway MRT (Circle Line, yellow color line)
Yes, you have to check-in at least 30 minutes prior departure time. However, you are advised to check-in 1 hour earlier during festive season and school holidays due to the possibility of the traffic congestion.
For most of the buses, every passenger is only allowed to bring the maximum of 15kg of luggage. BusOnlineTicket.com is not responsible if you were not allowed to board the bus if your luggage is more than 15kg. Please check with the respective operators if you need to bring more than 15kg of luggage.
The express bus will normally stop for 10 minutes for toilet break. If you have urgent matters, kindly inform the bus driver.
No. Pets are not allowed on-board for bus, train and ferry even if they are in a carrier, crates or cage.
Baby car seat is not allowed to be used on the bus. You can bring a foldable baby stroller and store it in the luggage compartment beneath the bus.

Singaporeans, Thailand and Malaysians do not need visas. However, visa requirements do apply to many other nationalities. It is very important to check if visas are required for your journey because you may be refused the entry without a visa and we are not held responsibility for that consequence. Creating visas on the spot at the custom of 2nd link is not advisable because it will take more than 30 min and the coach will not wait more than 30 min. For more information, you may visit the following website:

Ministry of Foreign Affairs
a) For Malaysia, please click here.

b) For Singapore, please click here.
Address : Ministry of Foreign Affairs, Tanglin, Singapore 248163
Email : mfa@mfa.gov.sg
Tel : (65) 6379 8000
Fax : (65) 6474 7885
MFA One Call Centre : 1-800- 476 8870
(Toll-free for calls made from Singapore)

Note: The info above are subjected to changes from time to time.