BusOnlineTicket.com always strive to improve and enhance our service with the aim to provide the best online booking experience to our customers. With our newly added refundable ticket feature, you can now have more flexibility and ease when you book your ticket online on BusOnlineTicket.com!

Refund Terms & Conditions

  1. This Refund Policy shall only be applicable for selected operators with its terms. Please refer to Operators’ Refund Policy.
  2. Upon cancellation, the discount amount, travel insurance, processing fee or BOT Miles redeemed in the booking will not be returned in any form of amount.
  3. Once the cancellation is confirmed, the particular booking record will be removed from customer’s booking history and the cancellation is irreversible.
  4. Ticket(s) collected or exchanged at the counter cannot be cancelled or refunded.
  5. Partial refund is not allowed.
  6. The refund amount will be based on the Refundable Amount that is stated in the Refund Policy, maximum capped at the payable amount for the ticket price.
  7. All refunds will be refunded back via the payment method stated on the refund confirmation email within 14 business days.
  8. Cancellation fee may apply to selected operators.
  9. The management of BusOnlineTicket.com reserves the right to change the terms and conditions of this Refund Policy without prior notice.

Operators’ Refund Policy

This Refund Policy only applies on online ticket booking made from the listed operators on BusOnlineTicket.com:

AYU EXPRESS

 48 hours before departure70%
 24 hours before departure50%

Darul Iman Express

 48 hours before departure50%
 72 hours before departure70%

GJG Express Sdn Bhd

 120 hours before departure80%
 72 hours before departure70%
 48 hours before departure50%

KKKL Express

 168 hours before departure80%
 72 hours before departure50%
 120 hours before departure70%

LA Holidays

 120 hours before departure70%
 72 hours before departure50%
 168 hours before departure80%

LA Holidays (KKKL Translim Agent)

 168 hours before departure80%
 120 hours before departure70%
 72 hours before departure50%

Melor Interline Express

 48 hours before departure50%
 72 hours before departure70%

S&S International

 168 hours before departure70%
 120 hours before departure50%

Sin Yong Express (KPB Express)

 168 hours before departure50%

Super 88 Express

 72 hours before departure50%
 120 hours before departure70%
 168 hours before departure80%

Supernice Grassland

 24 hours before departure50%
 120 hours before departure80%
 72 hours before departure70%

WTS Travel (City Holiday)

 120 hours before departure50%
 168 hours before departure70%

* Refundable amount of the ticket price

Updated on 09/10/2020.