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Reschedule Policy

Book your tickets at ease in advance with If you cannot make it, reschedule it! With our newly added Reschedule feature, you can now have more flexibility and ease when you book your ticket online on

Reschedule Terms & Conditions

  1. This Reschedule Policy shall only be applicable for selected operators with its terms. Please refer to Operators’ Reschedule Policy.
  2. Rescheduling is only allowed with the same operator and the same route per trip.
  3. The promotional rates are not available for rescheduling the booked trip.
  4. Reschedule is only allowed once per trip.
  5. Rescheduling for only partial of the total tickets booked per way is not allowed.
  6. Ticket(s) collected or exchanged at the counter cannot be rescheduled.
  7. The discount code and BOT Miles cannot be used while rescheduling.
  8. The discount code and BOT Miles redeemed during the original booking will not be returned in any form of amount.
  9. Additional Charges: Reschedule fee + (New ticket fare-Original ticket fare paid)
  10. The difference in fare is not refundable if the new ticket is cheaper than the original ticket price paid.
  11. If the reschedule request is rejected by the operator, the Additional Charges paid will be refunded.
  12. The management of reserves the right to change the terms and conditions of this Reschedule Policy without prior notice.

Operators’ Reschedule Policy

Operator Days Before Reschedule Fee
Alisan Golden Coach 3 RM5 per booking
AS Ipoh Enterprise (Express) 2 RM5 per booking
AYU Express 1 RM10 per booking
C.S Travel & Tours (Amudi Express) 1 RM5 per booking
GJG Express Sdn Bhd 1 RM5 per booking
Inter Top Express KL 1 RM7 per tickets
Inter Top Tour Sdn Bhd Hatyai 1 RM7 per tickets
Kejora Masyhur Sdn Bhd 2 RM5 per booking
Kesatuan Express (Hatyai) 2 RM5 per booking
KKKL Express **(T&C apply) 1 RM3 per booking
KKKL Travel & Tours Pte Ltd 3 SGD0 per seat
LA Holidays (KKKL Translim Agent) 3 RM5 per booking
Mega Star Transportation (Kejora Express) 1 RM5 per booking
Neoliner Express 1 RM5 per booking
Newsia Hatyai (Nominatee Tour) 3 RM5 per booking
Sin Yong Express 3 RM5 per booking
Suasana Edaran (Hatyai KL) 3 RM5 per booking
Super Coach Consortium 2 RM5 per booking
Superior Tour 3 RM5 per booking
Supernice Grassland 1 RM5 per booking
S&S International 2 RM5 per booking
Transtar Travel Pte Ltd 1 SGD0 per seat
Unititi Express 2 RM5 per booking

** KKKL Express is reschedulable 3 hours before departure, however, it can only be rescheduled to another trip with departure date earlier than the original departure date.

Updated on 09/09/2020.