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Reschedule Policy

Book your tickets at ease in advance with If you cannot make it, reschedule it! With our newly added Reschedule feature, you can now have more flexibility and ease when you book your ticket online on

Reschedule Terms & Conditions

  1. This Reschedule Policy shall only be applicable for selected operators with its terms. Please refer to Operators’ Reschedule Policy.
  2. Rescheduling is only allowed with the same operator and the same route per trip.
  3. Reschedule is only allowed once per trip.
  4. Rescheduling for only partial of the total tickets booked per way is not allowed.
  5. Ticket(s) collected or exchanged at the counter cannot be rescheduled.
  6. The discount code and BOT Miles cannot be used while rescheduling.
  7. The discount code and BOT Miles redeemed during the original booking will not be returned in any form of amount.
  8. Additional Charges: Reschedule fee + (New ticket fare-Original ticket fare)
  9. The difference in fare is not refundable if the new ticket is cheaper than the original ticket.
  10. If the reschedule request is rejected by the operator, the Additional Charges paid will be refunded.
  11. The management of reserves the right to change the terms and conditions of this Reschedule Policy without prior notice.

Operators’ Reschedule Policy

OperatorDays BeforeReschedule Fee
Alisan Golden Coach3RM5 per booking
AS Ipoh Enterprise (Express)2RM5 per booking
C.S Travel & Tours (Amudi Express)1RM5 per booking
GJG Express Sdn Bhd3RM5 per booking
Inter Top Express KL2RM7 per tickets
Inter Top Tour Sdn Bhd Hatyai2RM7 per tickets
Kejora Masyhur Sdn Bhd2RM5 per booking
Kesatuan Express (Hatyai)2RM5 per booking
KKKL Travel & Tours Pte Ltd3SGD0 per seat
LA Holidays (KKKL Translim Agent)3RM5 per booking
Masa Kini Resources3RM5 per booking
Mega Star Transportation (Kejora Express)2RM5 per booking
Neoliner Express3RM5 per booking
Newsia Hatyai (Nominatee Tour)3RM5 per booking
Plusliner3RM5 per booking
Seasons Express3RM5 per booking
Sin Yong Express3RM5 per booking
Star Coach Express Sdn Bhd3RM4 per booking
Star Shuttle Express3RM4 per booking
Suasana Edaran (Hatyai KL)3RM5 per booking
Super Coach Consortium2RM5 per booking
Superior Tour3RM5 per booking
Swiftliner Express Sdn Bhd (Arwana Express)2RM5 per booking
S&S International3RM5 per booking
Transnasional3RM5 per booking
Transnasional (SKMK)3RM5 per booking
Transtar Travel Pte Ltd1SGD0 per seat
UN Express3SGD5 per booking

Updated on 18/03/2020.