Reschedule Policy

Book your tickets at ease in advance with If you cannot make it, reschedule it! With our newly added Reschedule feature, you can now have more flexibility and ease when you book your ticket online on

Reschedule Terms & Conditions

  1. This Reschedule Policy shall only be applicable for selected operators with its terms. Please refer to Operators’ Reschedule Policy.
  2. Rescheduling is not allowed for bookings paid in Indonesian Rupiah.
  3. Rescheduling is only allowed with the same operator and the same route per trip.
  4. The promotional rates are not available for rescheduling the booked trip.
  5. Reschedule is only allowed once per trip.
  6. Rescheduling for only partial of the total tickets booked per way is not allowed.
  7. Ticket(s) collected or exchanged at the counter cannot be rescheduled.
  8. The discount code and BOT Miles cannot be used while rescheduling.
  9. The discount code and BOT Miles redeemed during the original booking will not be returned in any form of amount.
  10. Once the ticket has been rescheduled, “Refund Protect”; if available, will no longer be valid for the booking.
  11. Additional Charges: Reschedule fee + (New ticket fare-Original ticket fare paid)
  12. The difference in fare is not refundable if the new ticket is cheaper than the original ticket price paid.
  13. If the reschedule request is rejected by the operator, the Additional Charges paid will be refunded.
  14. The management of reserves the right to change the terms and conditions of this Reschedule Policy without prior notice.

Guide to Reschedule Booking »

Operators’ Reschedule Policy

OperatorReschedule ToTicket PriceHours Before DepartureReschedule Fee
Adik Beradik Expressany dateany price24RM8.00 per ticket
Aerobusany dateany price2RM5.00 per ticket
AhLin Tourany dateany price48RM5.00 per ticket
Airport Expressany dateany price480% per booking
Alibaba Expresslater dateany price48RM13.00 per booking
Alisan Golden Coachany dateany price24RM10.00 per booking
Asia Expressany dateany price48RM5.00 per booking
AYU EXPRESSany dateany price24RM10.00 per booking
Batam Fast Ferrylater dateany price48S$5.00 per booking
Billion Star (Penang)later dateany price48RM10.00 per ticket
Billion Starslater dateany price48RM15.00 per ticket
Bundhaya Speed Boatany dateany price72RM10.00 per ticket
C.S Travel & Tours (Amudi Express)any dateany price72RM5.00 per booking
Darul Iman Expresslater dateany price24RM10.00 per booking
Inter Top Express KLany dateany price48RM7.00 per ticket
Inter Top Tour Sdn Bhd Hatyaiany dateany price48RM7.00 per ticket
JP Globallater dateany price48RM5.00 per ticket
Kajang Counter 14A (Ibu)any dateany price48RM5.00 per booking
Kejora Masyhur Sdn Bhdany dateany price24RM5.00 per booking
Kesatuan Expressany dateany price125% per ticket
KKKL Expressearlier dateany price1RM2.00 per booking
KKKL Expresslater date>=RM40.0072RM5.00 per booking
KKKL Expresslater date<RM40.0024RM3.00 per booking
KKKL Travel & Tours Pte Ltdany dateany price24S$10.00 per ticket
KKKL Travel & Tours Pte Ltdany dateany price080% per ticket
KKKL Travel & Tours Pte Ltdany dateany price72S$5.00 per ticket
KST Travellater dateany price48RM5.00 per ticket
LA Holidaysany dateany price12RM5.00 per booking
LA Holidays (KLIA/KLIA2 departure route)any dateany price1RM5.00 per booking
LA Holidays (KKKL Translim Agent)any dateany price12RM5.00 per booking
LA Holidays (Sin Yong)any dateany price12RM5.00 per booking
Majestic Fast Ferry Pte Ltdany dateany price48S$10.00 per ticket
Mega Star Transportation (Kejora Express / Aclass)any dateany price24RM5.00 per booking
Melor Interline Expressany dateany price48RM10.00 per booking
Neoliner Expressany dateany price72RM5.00 per booking
Queen Expresslater dateany price24RM5.00 per booking
RESTU PELANGIlater dateany price24RM5.00 per booking
S&S Internationalany dateany price24RM5.00 per booking
Seasons Express Penangany dateany price72RM5.00 per booking
Sin Yong Expressany dateany price72RM5.00 per ticket
SP Bumilater dateany price24RM5.00 per booking
Suasana Tony Coachany dateany price72RM5.00 per booking
Super Coach Consortiumany dateany price48RM5.00 per booking
Supernice Grasslandlater dateany price24RM5.00 per booking
Top Linerlater dateany price48RM5.00 per ticket
TRA EXPRESSlater dateany price48RM10.00 per booking
Transtar Cross Borderany dateany price48S$5.00 per ticket
Transtar Travel Pte Ltdany dateany price48S$5.00 per ticket
Unititi Expressany dateany price48RM5.00 per ticket
V Travelany dateany price72RM5.00 per ticket