If the ETA has changed or the bus has changed, would suggest to have one authorised person/staff in charge to liaise with the passenger because the bus was initially scheduled at 3:30pm but one of the staff informed me that due to traffic the ETA will be delayed to 4:20pm, then, not long after, another KKKL staff messaged me via WhatsApp that vehicle number has been changed (without telling me if the bus has already arrived at the pickup location). I was confused and had to ask the KKKL staff which bus I have to board (the one stuck in traffic with ETA 4:20pm or the new vehicle number). Pls kindly have a better way of handling this miscommunication to avoid passenger confusion risking delaying the bus ride affecting the journey, thank you
Headrest hard, seats comfortable. Everything else are fine.
On schedule good driving n helpful bus captain.
