The bus and seats were clean and comfortable, and the driver was professional and courteous.
However, the operations and communication could be improved. We did not receive any proactive notification regarding the change in the bus pickup point in Kuala Lumpur or the bus number. This lack of communication caused confusion and unnecessary panic, as we were unsure whether we were at the correct location or boarding the right bus.
More timely and proactive updates would greatly improve the overall customer experience.