The coach was comfortable and clean. The coach was timely. The driver was helpful and friendly. The tour guide Mr Ng was excellent in communication. He messaged one day before departure and he met us at the CIQ Woodlands where he boarded the coach together to Mersing. Upon arrival at around 9:10am, he brought us to collect our ferry tickets and purchase the Conservation fee. Prior to that, he pointed out the ferry jetty across where we will board the ferries.