Frequently Asked Questions

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BusOnlineTicket.com offers a unique flexibility in user registration. It is not required to register to buy tickets online. However, frequent passengers are encouraged to register with BusOnlineTicket to benefit from BusOnlineTicket.com like BOT Miles reward point etc.

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Yes. It is compulsory to print out the e-confirmation of the booking. However, for some bus company, printed e-confirmation is optional as long as you could provide the booking reference number (BOT No./BOT Reference No.). Kindly refer to the notes during your booking and the notes inside the e-confirmation email. You also need to present your ID or the booking reference number to get the boarding pass.

Please note that payment receipt CANNOT be used for boarding. Please get the BusOnlineTicket.com Booking Confirmation Email via the email you used to make the booking.

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You may email to us and our customer service team will email you the e-confirmation within 24 hours. Alternatively, you can get your Booking Confirmation document via your Member Account or via Check My Booking page. All you need is the BOT Reference No. and the Email/Phone Number used to make the booking.

For some bus company ONLY, if you are the person who bought the ticket, kindly show the counter staff your registered passport number / telephone / Identity Card. The counter will issue the ticket to you.

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Normally express bus company will open their schedule 1 month in advance.

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Some bus operators offer child ticket price and you can check the availability from our booking page. Please select the number of child ticket you want to book in the payment page.

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  • Bus - Child below 2 years old does not require a ticket. However, you are advised to buy ticket for your child for safety reason.
  • Ferry - Tickets are required for all passengers.
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Booking via phone is currently not available but you may request for booking assistance via chat on Facebook, Instagram or WhatsApp. Payment methods for booking via chat include online transfer, bank transfer or cash deposit to our account. Then, kindly email the payment receipt back to us. However, you can only make booking for trips with departure day at least in the next two days from the booking time.

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Kindly check your junk mail for the confirmation/e-receipt. If there is no e-receipt received, kindly email to us, our customer service team will respond to you within 24 hours after receiving your email.

You can also check your booking status via your Member Account or via Check My Booking page.

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It depends on the payment method that you choose. Usually, you will get the booking confirmation almost instantly. If you did not receive the booking confirmation email by then, please call our customer service hotline for assistance.

Alternatively, you can get your Booking Confirmation document via your Member Account or via Check My Booking page. All you need is the BOT Reference No. and the Email/Phone Number used to make the booking.

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Yes, you can log into your registered member account and check your booking history under “History” in the member page. If you do not have member account, you can visit Check My Booking page.

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You can check your booking status via Check My Booking page or login to your registered member account and check your booking history under “History” in the member page.

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  • Bus - Yes, you just need to print out the e-confirmation and your friend with the e-confirmation can collect the ticket from the counter.
  • Ferry - Once the booking is confirmed, no changes is allowed.
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For Indonesian Rupiah transaction, we accept:

  1. Credit Card
  2. QRIS
  3. GoPay
  4. OVO
  5. ShopeePay
  6. LinkAja
  7. Bank Mandiri
  8. Bank BNI
  9. BNI Syariah
  10. CIMB Clicks
  11. BII Maybank
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Kindly check your junk mail for the confirmation/e-receipt. If there is no e-receipt received, kindly email to us, our customer service team will respond to you within 24 hours after receiving your email.

You can also check your booking status via your Member Account or via Check My Booking page.

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It depends on the payment method that you choose. Usually, you will get the booking confirmation almost instantly. However, sometimes payment is delayed by the bank/credit card company and this could take up to 24 hours for the payment to be confirmed. If you did not receive the booking confirmation email by then, please call our customer service hotline for assistance.

Alternatively, you can get your Booking Confirmation document via your Member Account or via Check My Booking page. All you need is the BOT Reference No. and the Email/Phone Number used to make the booking.

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Kindly email to us to highlight this issue immediately, we will check and respond to you within 24 hours.

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Once a booking is confirmed, no modifications or cancellations will be permitted.

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BusOnlineTicket.com is best view with Internet Explorer 9.0 and above at a resolution of 1024 x 768 or higher.

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Yes. There are mobile friendly website for you to make the booking. Just visit our website from your smart phone, it will redirect you to the mobile site.

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The journey will take around 5 to 6 hours depending on the traffic condition; this is also applicable for the journey from KL to Singapore. You may look for other trip duration here.

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Lavendar MRT and Nicoll Highway MRT (Circle Line, yellow color line).

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Yes, you have to check-in at least 45 minutes prior departure time. However, you are advised to check-in 1 hour earlier during festive season and school holidays due to the possibility of the traffic congestion.

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For most of the buses, every passenger is only allowed to bring the maximum of 15kg of luggage. BusOnlineTicket.com is not responsible if you were not allowed to board the bus if your luggage is more than 15kg. Please check with the respective operators if you need to bring more than 15kg of luggage.

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The express bus will normally stop for toilet break especially for long distance journeys. If you have urgent matters, kindly inform the bus driver.

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No. Pets are not allowed on-board for bus, train and ferry even if they are in a carrier, crates or cage.

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Yes, you may bring baby car seat into the bus. However, please note that not all buses have seat belt installed to secure your baby car seat. As for the baby stroller, yes you can bring a foldable baby stroller and store it in the luggage compartment beneath the bus.

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Singaporeans, Thailand and Malaysians do not need visas. However, visa requirements do apply to many other nationalities. It is very important to check if visas are required for your journey because you may be refused the entry without a visa and we are not held responsibility for that consequence. Creating visas on the spot at the custom of 2nd link is not advisable because it will take more than 30 min and the coach will not wait more than 30 min. For more information, you may visit the following website:

Ministry of Foreign Affairs
a) For Malaysia, please click here.

b) For Singapore, please click here.

Address : Ministry of Foreign Affairs, Tanglin, Singapore 248163
Email : mfa@mfa.gov.sg Tel : (65) 6379 8000 Fax : (65) 6474 7885 MFA One Call Centre : 1-800- 476 8870 (Toll-free for calls made from Singapore)
Note: The info above are subjected to changes from time to time.