Trip was ok after I boarded the bus headed to my destination. Not happy that I had to board a transfer bus from Lavender to the Malaysian side and had to share the bus with so many other pickups. Took over an hour to get to the Malaysian immigration amd probably another hour to clear. It is not something that I wish to experience again.
Service was good, and food was tasty; only the entertainment monitor film show was not the latest, some of the games are not friendly, once you enter, there is no way to exit.
Trip was smooth.
However it was very disappointing to receive cancelling of the return trip bus less than 24hr from schedule departure with compensation for the last monent cancellation and availability of options. Bus company provided one other option schedule.