There was no prompting or reminder the day before departure, which is an area that could be improved. The bus was slightly old, had an unpleasant smell, a cockroach was spotted, and it was less comfortable than expected due to the limited legroom. The meals, beverages, and snacks served on board were additional touches that enhanced the journey.
No rush. Bus driver is very patient and helpful.
The cabin crew were professional and polite.
It would be great if the seats could be equipped with a small pillow to provide better back support.