Zainal Muttakin Bin A******
17 Nov 2025
the crew , especially Mr Thana was very kind , patience and helpful in many ways during the trip ..tq ..
Regarding the journey its abit time wasted because on route to KL we have to take a Transtar shuttle that came late then have to pick others in Jurong before proceeding to JB. Then we board our actual KBExpress in JB. We thought we would already board the bus all the way from Singapore to KL without having to chage bus. Transtar should arrange only 1 location pick up and drop off so everyone board the same bus all the way till destination. The 4 stars guve is for bus operation.
Overall onboard service is excellent. We had stewart Nazri both on route to KL and return. He is very polite and helpful. He kept my water bottle that I accidentally left on board when reached KL. If there is a onboard service we would have given 5 stars.
It was a great experience during my trip to KL safe and smooth.