First of all, thank you for your service. The whole trip was great. The staff were polite and provided excellent service. Unfortunately, we had to change to a different bus at the mid-mountain, which was quite inconvenient for us.
The driver driving is good and stable
Instructions to board the correct bus were rather confusing and there were no staff or signages to instruct the passengers. I had to ask like-minded passengers who also seem rather lost. Need to improve on this area.