FAQ

General

I do not have a printer. Is it a must to take the printout of the ticket?

Yes. It is compulsory to print out the e-confirmation of the booking. For some bus company, printed e-confirmation is optional as long as you could provide the booking reference number. Kindly refer to the notes during your booking and the notes inside the e-confirmation email. You also need to present your ID or the booking reference number to get the boarding pass.

I have lost my e-confirmation, can I collect my ticket without e-confirmation?

You may email to us and our customer service team will email you the e-confirmation within 24hours. Alternatively, for some bus company ONLY, if you are the person who bought the ticket, kindly show the counter staff your registered passport number / telephone / Identity Card. The counter will issue the ticket to you.

What is the contact number of the express bus counter?

Please refer to this link.

How long will the bus operator open the schedule in advance?

Normally express bus company will open their schedule 1 month in advance.

Payment and Refund

What payment options do you accept?

For Singapore Dollar transaction, we accept:
1. Credit Card (Visa, MasterCard)
2. eNETS (DBS, UOB, OCBC Internet Banking in Singapore)
3. Paypal
4. SingPost (New!) (Click here to find out more)

For Malaysia Ringgit transaction, we accept:
1. Credit Card (Visa, MasterCard)
2. Maybank2U
3. FPX (Most Malaysia bank’s including Alliance, Hong Leong, RHB, CIMB Bank, AM Bank and others)
4. Mobile Money
5. Paypal

I don’t have a Paypal account, how can i use my credit card to make payment in Paypal?

Please click here to see how you can made payment in Paypal using your credit card.

Does the owner of the credit card, with which the ticket is purchased, need to be one of the passengers?

No. A passenger can use any card to pay for the ticket, not necessarily his own. However, please note that the passenger in whose name the ticket(s) is/are booked should carry a proof of his identity (along with the ticket) at the time of boarding the bus and the card holder deemed to agree to pay for the booking for this passenger.

My website hang while trying to process payment, how do I know whether my payment get through?

Kindly email to us to highlight this issue immediately, we will check and respond to you within 24 hours.

How do I pay via SingPost?

You may refer to this link for the guide on how to make payment in SingPost.

How will you refund?

Refund, if applicable, we will refund to your credit card or paypal. The refund will immediately be submitted to our bank. From the submission / refund date banks generally take up to 2 to 4 weeks to process the refund payment and transfer the funds into a customers’ credit card or paypal. Please note, some banks can take up to 15-30 days, or until the next billing cycle.

Manage Booking

I have made my payment, but I did not get any confirmation/e-receipt from BusOnlineTicket.com

Kindly check your junk mail for the confirmation/e-receipt. If there is no e-receipt received, kindly email to us, our customer service team will respond to you within 24 hours after receiving your email.

Do I need to register to make booking in BusOnlineTicket.com?

BusOnlineTicket.com offers a unique flexibility in user registration. It is not required to register to buy tickets online. However, frequent passengers are encourage to register with BusOnlineTicket to benefit from BusOnlineTicket.com like BOT Mile reward point etc.

Can i change my booking departure date / time?

All the booking are confirmed and cannot be cancelled or changed. However, due to different policy from different bus operator, you can send an email to us to raise your request at least 7 days before the schedule departure time. Please take note that change request approval is subject to respective bus companies’ Term & Condition.

I have found that I made the same booking twice, will there be any refund?

Yes, we will refund to you if you made the same booking twice. But you must email us the booking details within 1 hour after your booking has been made. Terms and conditions apply.

Is there any child ticket?

There is no child ticket available.

Do I need to buy ticket for my child?

Child below 2 years old does not require a ticket. However, you are advisable to buy ticket for your child for safety reason.

Is my ticket transferable?

Yes, you just need to print out the e-confirmation and your friend with the e-confirmation can collect ticket from the counter.

Technical Problem

What is the best resolution to view your website?

BusOnlineTicket.com is best view with Internet Explorer 9.0 and above at a resolution of 1024 x 768 or higher.

Is there any mobile friendly website or APPS?

Yes. There are mobile friendly website for you to make the booking. Just visit our website from your smart phone, it will redirect you to the mobile site. Alternatively, you may download the APPS if you are using Apple or Android platform phone:

For iPhone/iPad User, please click here.

For Android User, please click here.

Journey and Visa

How long is the journey from Singapore to KL by bus?

The journey will take around 5 to 6 hours depending on the traffic condition, this is also applicable for the journey from KL to Singapore. You may look for other trip duration here.

Which MRT station is the nearest to Golden Mile Complex/Keypoint/Textile Centre?

Lavendar MRT and Nicoll Highway MRT (Circle Line, yellow color line)

Where is Five Stars Express Counter in KL and how can I get there?

Five Stars Express counter is just in front of Berjaya Times Square right beside the Papajohn restaurant.

Will there be any toilet break along the journey?

The express bus will normally stop for 10min for toilet break. If you have urgent matters, kindly inform the bus driver.

Do I need a visa to visit Malaysia?

Singaporeans, Thailand and Malaysians do not need visas. However visa requirements do apply to many other nationalities. It is very important to check if visas are required for your journey because you may be refused the entry without a visa and we are not held responsibility for that consequence. Creating visas on the spot at the custom of 2nd link is not advisable because it will take more than 30 min and the coach will not wait more than 30 min. For more information, you may visit the following website:

Ministry of Foreign Affairs
a) For Malaysia, please click here.

b) For Singapore, please click here.
Address : Ministry of Foreign Affairs, Tanglin, Singapore 248163
Email : mfa@mfa.gov.sg
Tel : (65) 6379 8000
Fax : (65) 6474 7885
MFA One Call Centre : 1-800- 476 8870
(Toll-free for calls made from Singapore)

Note: The info above are subjected to change from time to time