Refund Policy

BusOnlineTicket.com always strive to improve and enhance our service with the aim to provide the best online booking experience to our customers. With our newly added refundable ticket feature, you can now have more flexibility and ease when you book your ticket online on BusOnlineTicket.com!

Refund Terms & Conditions

  1. This Refund Policy shall only be applicable for selected operators with its terms. Please refer to Operators’ Refund Policy.
  2. Upon cancellation, the discount amount, travel insurance, processing fee and rewards, including but not limited to, BOT Miles or BOT Wallet redeemed in the booking will not be returned in any form of amount.
  3. Once the cancellation is confirmed, the particular booking record will be removed from customer’s booking history and the cancellation is irreversible.
  4. Ticket(s) collected or exchanged at the counter cannot be cancelled or refunded.
  5. Partial refund is not allowed.
  6. The refund amount will be based on the Refundable Amount that is stated in the Refund Policy, maximum capped at the payable amount for the ticket price.
  7. Unless stated otherwise, all refunds will be refunded back via the payment method stated on the refund confirmation email within 14 business days.
  8. Cancellation fee may apply to selected operators.
  9. The management of BusOnlineTicket.com reserves the right to change the terms and conditions of this Refund Policy without prior notice.

Operators’ Refund Policy

This Refund Policy only applies on online ticket booking made from the listed operators on BusOnlineTicket.com:

AYU EXPRESS

 48 hours before departure70%
 24 hours before departure50%

Darul Iman Express

 72 hours before departure70%
 48 hours before departure50%

Kesatuan Express

 168 hours before departure100%

KKKL Express (Ticket Price <RM40.00)

 72 hours before departure80%
 48 hours before departure70%
 24 hours before departure50%

KKKL Express (Ticket Price >=RM40.00)

 168 hours before departure80%
 120 hours before departure70%
 72 hours before departure50%

LA Holidays

 24 hours before departure50%
 3 hours before departure25%
 0 hours before departure10%

LA Holidays (KKKL Translim Agent)

 24 hours before departure50%
 3 hours before departure25%
 0 hours before departure10%

Melor Interline Express

 72 hours before departure70%
 48 hours before departure50%

S&S International

 168 hours before departure70%
 120 hours before departure50%

Sin Yong Express (KPB Express)

 168 hours before departure50%

Super 88 Express

 168 hours before departure80%
 120 hours before departure70%
 72 hours before departure50%

Supernice Grassland

 120 hours before departure80%
 72 hours before departure70%
 24 hours before departure50%

TRA EXPRESS

 120 hours before departure80%
 72 hours before departure70%
 48 hours before departure50%

Transtar Cross Border

 168 hours before departure50%
 72 hours before departure30%
 24 hours before departure10%

Transtar Travel Pte Ltd

 168 hours before departure50%
 72 hours before departure30%
 24 hours before departure10%

V Travel

 72 hours before departure50%

WTS Travel (City Holiday)

 168 hours before departure70%
 120 hours before departure50%

KTM Berhad

 At least 3 hours before departure45%-70%
(varies per booking)