Bus driver was friendly. However the bus didn't stop at Yong Peng.
You need to provide your passengers more information. We paid for a 18 seat coach and when we reached the Malaysia/Singapore Border we were transferred to a 43 seater bus without any of the luxury service we expected. The same when we were going from Singapore-Malaysia we were not informed that we would not be picked up by the 19 seater coach and transferred to our luxury coach.
Journey of 10 hours was a bit long but that was due to accidents on NSHW and CNY period. The onboard toilet was not functional. The food was so do. Otherwise, the experience was pleasant and relaxing. The bus staff were very good. Will travel with Transtar Express again.
