The bus left on time. The driving smooth since it's early morning and arrived to Ipoh in 2 hours. However, be ready for a motion sickness during the travel due to winding roads. Taking a medicine and booking front seat helped a lot for me.
The driver or other worker needs to handle the luggage and get it out for people. Why so lazy in Malaysia? It is embarrassing for your country that the men are so rude. Otherwise this time the bus was on schedule.