* Latest Update :
For those stuck in hometowns and unable to leave when the movement control order was implemented, you can now apply for interstate travel via Gerak Malaysia App (Android / IOS).
With Nationwide Movement Restriction announcement by Malaysia Prime Minister on 16th March 2020, we understand that you may have concerns regarding your travel plans and wish to reschedule or cancel your bookings.
As the number of positive cases increased, Malaysia and Singapore have been rolling out more measures to curb the further spread of COVID-19.
- Malaysia’s MCO, was scheduled between 18 March and 31 March.
- On 25 March, Malaysia’s government extended the MCO until 14 April.
- On 10 April, Malaysia’s government extended the MCO until 28 April.
- On 23 April, Malaysia’s movement control order (MCO) has once again been extended by another 14 days, until 12 May.
- On 10 May, Conditional Movement Control Order (CMCO) was announced and is expected to end on 9 June.
- Singapore’s Circuit Breaker was announced on 7 April and was expected to end on 4 May.
- On 21 April, Singapore’s government extended its COVID-19 “circuit breaker” period by four weeks until 1 June.
We are working closely with the operators or service providers to secure free cancellation or reschedule fee where possible. You may check the reschedule or refund policy below by several bus operators. Note that these policies by the operators are only applicable for the trip with departure date from 18 March – 12 May 2020 (Malaysia) / 18 March – 31 May 2020 (Singapore) only.
A gentle reminder for those who need to travel interstate during Movement Control Order (MCO) period are required to have prior written permission of a police station chief. You might need to present the travel document to a police officer or person-in-charge to enter a terminal or board the bus. Please note that many terminals and operators have stopped their operation during this period in compliance with the government’s order so check the details carefully.
Operators’ Reschedule & Refund Policy
(Last updated on 10:20 AM, 27 Apr 2020)
| Operator | Refundable / Reschedulable Remarks |
|---|---|
| 707-Inc | Please send email to info.sin@707-inc.com to request for cancellation and refund or to reschedule* your trip. |
| Adam Express | Refundable for departure from 21 -31 March 2020 only. Refund request must be made at any nearby Adam Express’s counters from 1-5 April 2020. Please send request via email for departure from 01 -14 April. |
| Adik Beradik Express | Refundable for departure date from 21-31 March 2020 only. Refund request must be made at any nearby Adik Beradik Express’s counters from 1-5 April 2020. Please send request via email for departure from 01 -14 April. |
| Aerobus | Refundable. Please send request via email. |
| Airport Coach | Non-refundable, but allow to reschedule*. Please send request via email . |
| Al Ameen Boat Service | Refundable. Please send request via email. |
| Alya Express | Refundable for trip with departure from 21 March – 28 April 2020 only. Also allow to reschedule*. Please send request via email. |
| Ampurna Impian Resources | Non-refundable, but allow to reschedule*. Reschedule request must be made at the operator’s counter. |
| Antar Holiday Express | Non-refundable, but allow to reschedule*. Please send request via email. |
| AYU Express | Non-refundable, but allow to reschedule* for trip with departure date from 23 March – 12 May 2020 only. Please send request via email. |
| Beh Travel & Tours Sdn Bhd | Refundable. Please send request via email. |
| Bintang Jaya Express | Refundable for trip from 24 April until 12 May 2020 only. Please send request via email. |
| Billion Stars | Non-refundable, but allow to reschedule* to a later date up to December 2020. Please send request via email. |
| Bundhaya Speed Boat | Refundable and reschedulable*. Please send request via email. |
| C.S Travel & Tours (Amudi Express) | Refundable. For refund request, please contact +6017-5075415. |
| Causeway Link Express | Refundable. Please send request via email. |
| Cepat Express | Non-refundable, but allow to reschedule* for trip with departure date from 22 March – 28 April 2020 only. Reschedule request must be made at Cepat Express’s counter. |
| Citra Indomas | Refundable. Please send request via email. |
| City Express (New Star Tour Hatyai) | Refundable for Hatyai trip only. Please send request via email. |
| City Holidays | Refundable for Hatyai trip only. Please send request via email. |
| City Holidays Express | Non-refundable, but allow to reschedule*. Please send request via email. |
| Cosmic Express | Non-refundable, but allow to reschedule* for trip with departure date from 22 March -12 May 2020 only. Reschedule request must be made at Cosmic Express’s counter. |
| Darul Iman Express | Non-refundable, but allow to reschedule* up to 2 times only. Request must be made at Darul Iman’s counters |
| Delima Express | Refund is only valid for bus services between Singapore and Malacca. Please send request via email. |
| Discovery Tours | Non-refundable, but allow to reschedule* up until the end of 2020. Please send request via email. |
| Economy Express | Refundable for trip from 24-31 March 2020 only. Also allow reschedule*. Please send request via email. |
| Edaran Express | Non-refundable, but allow to reschedule* for trip with departure date from 22-31 March 2020 only. Reschedule request must be made at Edaran Express’s counters. |
| Ekspres Musafir | Non-refundable, but allow to reschedule* at any nearest E-Mutiara counter. T&Cs apply. |
| E-Mutiara | Non-refundable, but allow to reschedule* at any nearest E-Mutiara counter. T&Cs apply. |
| First Coach | Non-refundable, but allow to reschedule* once for departure from 17 March – 05 May. Request must be made at First Coach’s counters in Novena Square or The Star Vista. Please present a hard copy of booking confirmation email at the counter. |
| Gemilang Motor Works | Non-refundable, but allow to reschedule* to a later date until end of June 2020. Please send request via email. |
| Golden Coach | Refundable for KLIA/KLIA2 and Port Dickson trip only for departure from 18 March – 1 June 2020. Allow to reschedule* up to end of Dec 2020. Please send request via email. |
| Han Travel Sdn Bhd | Refundable. Please send request via email. |
| Hoye Holidays Sdn Bhd | Refundable and reschedulable*. Please send request via email. |
| Intercity Coach | Non-refundable, but allow to reschedule* for trip with departure from 23-26 March 2020 only. Reschedule request can be made at their counter or contact their Customer Service HQ at 04-7338688/ 012-4703155. Please send request t via email.for departure from 01 – 28 April 2020. |
| Jasa Pelangi Express | Refundable and reschedulable* up to June 2020 only. Please send request via email. |
| Jasmine Express | Refundable for trip from 21 March – 28 April 2020 only. Allow to reschedule*. Please send request via email. |
| Jengka Liner | For refund request, please liase directly with Jengka Liner at their office. Applicable for trip with departure date from 21-31 March 2020 only. |
| JetBus | Refundable. Please send request via email. |
| Joo Seng Travel | Refundable. Please send request via email. |
| Kejora Masyhur Sdn Bhd | Reschedulable* for trip from 21 March – 12 May 2020. Please send request via email. |
| KKKL Travel & Tours Pte Ltd | Non-refundable, but allow to reschedule* with no rescheduling fee and it is valid till end of 2020. Customer must reschedule ticket via “Manage Booking” under Member Panel. See Reschedule Guide. |
| Konsortium Bas Ekspres (Malaysia) | Non-refundable, but allow to reschedule* for trip with departure date from 23-31 March 2020 only. Reschedule request must be made at their counter or contact 05-8917392 / 05-7700108 / 016-5208832 |
| KPB Express | Refundable for trip with departure date from 21 March-28 April 2020 only. Please send request via email. |
| KPB Seremban Enterprise | Non-refundable, but allow to reschedule* for trip with departure from 20 March-28 April 2020 only. Please send request via email. |
| Kulim First | Refundable and reschedulable*. Please send request via email. T&Cs apply. |
| LA Holidays (KKKL Translim Agent) | Non-refundable, but allow to reschedule* for bus between KL and Singapore with no rescheduling fee and it is valid till end of 2020. Please send request via email. |
| Langkawi Ferry Services | Refundable and reschedulable*. Please send request via email. |
| Lapan Lapan Travel | Refundable. For refund request, please liase with operator at +60124944190. |
| Lienadia Express | Non-refundable, but allow to reschedule* up to 2 times only. Request must be made at Lienadia Express’s counters |
| Luxury Coach Service | Non-refundable, but allow to reschedule*. Please send request to enquiry@luxurycoach.com.sg. |
| Maju Express | Refundable. Please send request via email. |
| Manis Liner Express | Refundable for trip from 20-31 March 2020 only. Please send request via email. |
| Maraliner | Refundable. Please send request via email. |
| Mayang Sari Express | Non-refundable, but allow to reschedule*. T&Cs apply. Please send request via email. |
| Meridian Holidays Sdn Bhd | Non-refundable, but allow to reschedule*. T&Cs apply. Please send request via email. |
| Naik Selalu Express | Non-refundable, but allow to reschedule*. Please send request via email. |
| NKS Hotel and Travel Sdn Bhd | Refundable. Please send request via email. |
| Orkid Express 78 | Non-refundable, but allow to reschedule* for trip with departure date from 21-31 March 2020. Reschedule request must be made at operator’s counters. |
| Pahang Lin Siong | Non-refundable, but allow to reschedule*. Reschedule request must be made at Pahang Lin Siong’s counters. |
| Pasir Gudang Passenger Terminal Sdn Bhd | Non-refundable, but allow to reschedule* for trip with departure from 18 March-28 April 2020 only. Please send request via email. |
| Perak Transit Express | Non-refundable, but allow to reschedule* for trip with departure from 23 March-28 April 2020 only. Please send request via email. |
| Perdana Express | Non-refundable, but allow to reschedule* up to 2 times only. Request must be made at Perdana Express’s counters. |
| Perhentian Trans Holiday Sdn Bhd | Non-refundable, but allow to reschedule*. Open ticket, just bring and show the old booking confirmation at the counter in Kuala Besut. |
| Persada Express | Non-refundable, but allow to reschedule* for trip with departure date from 20 March-28 April only. Reschedule request must be made at Persada Express’s counters. |
| Plusliner | Non-refundable, but allow to reschedule* for trip with departure date from 22 March -28 April 2020. Reschedule request must be made at operator’s counters from April onwards. |
| Prisma Express | Non-refundable, but allow to reschedule*. Please send request via email. |
| PT. International Golden Shipping | Refundable. Please send request via email. |
| Quickliner | Refundable for trip with departure date from 26 March – 28 April 2020 only. Refund request must be made at the operator’s counter. |
| Restu Hijayu Enterprise | Refundable. Please contact operator at +6012-4944190. |
| Rhinoariel Travel & Tours Sdn Bhd | Non-refundable, but allow to reschedule* for trip with departure from 21-31 March 2020 only. Please send request via email. |
| S&S International | Refundable for trip from 23-31 March 2020. Allow to reschedule* up to 30/4/2020 only. Please send request via email. for departure from 01 – 12 May 2020. |
| Sani Express | Non-refundable, but allow to reschedule*. Please send request via email. |
| SE Super Express | Non-refundable, but allow to reschedule*. Please send request via email. |
| Sepakat Liner Express | Refundable. Please send request via email. |
| Shanhua Travel and Tours Sdn Bhd | Non-refundable, but allow to reschedule*. Please send request via email. |
| Sin Yong Express (KPB Express) | Refundable. Refund request must be made via “Manage Booking” under Member Panel. |
| Sri Maju Express (Kangar) | Non-refundable, but allow to reschedule* for trip with departure from 21 March – 28 April 2020 only. Please send request via email. |
| Star Coach Express | Refundable. Please send request to covidchg@starwira.com. |
| Star Shuttle Express | Refundable. Please send request to covidchg@starwira.com. |
| Starmart Express | Non-refundable, but can request to change the ticket to open ticket. Please send request with the original booking confirmation to cs@starmartonline.com. |
| Suasana Holiday Express | Refundable if refund request made at least 24 hours before departure. Rescheduleable* up until 5 May 2020. T&Cs apply. Please send request via email. |
| Suasana Tony Coach | Refundable. Please send request via email. |
| Super Fast Ferry Ventures Sdn Bhd | Refundable for trip with departure date from 21 March- 28 April 2020 only. Please send refund request to sffvpenang.ticket@gmail.com. |
| Super Nice Express (Grassland) | Non-refundable, but allow to reschedule* with no rescheduling fee to a later date before the end of September 2020. Request must be made at Grassland’s counter. |
| Superior Coach | Refundable and reschedulable*. Please send request via email. |
| Supernice Grassland | Non-refundable, but allow to reschedule*. Please send request via email. |
| The One Travel & Tours | Non-refundable, but allow to reschedule* to a later date before September 2020. Please send request via email. |
| Top Liner | Refundable. Please send request via email. |
| Transnasional | Non-refundable, but allow to reschedule* for trip with departure from 22 March- 28 April 2020 only. Refund request must be made at the Transnasional’s counter starting April 2020. |
| Transnasional (SKMK) | Non-refundable, but allow to reschedule* for trip with departure from 22 March- 28 April 2020 only. Refund request must be made at the Transnasional (SKMK)’s counter. |
| Transtar Travel Pte Ltd | Non-refundable, but allow to reschedule*. Customer must reschedule ticket via “Manage Booking” under Member Panel. See Reschedule Guide. |
| Unititi Express | Reschedulable. Please send request via email. |
| Utama Express | Non-refundable, but allow to reschedule* for trip with departure date from 22 March- 28 April 2020 only. Reschedule request must be made at Utama Express’s counters. |
| Vigourmarine Boat Services | Non-refundable, but allow to reschedule*. Open ticket, just bring and show the old booking confirmation at the counter. |
| WTS Travel & Tours Pte Ltd | Non-refundable, but allow to reschedule* with no rescheduling fee. Please send request via email. |
| Yoyo Express | Non-refundable, but allow to reschedule* to a later date until Dec 2020. Please send request via email. |
| Yuza Indah | Non-refundable, but allow to reschedule* for booking made before 17 March 2020 only. Please send request via email. |
* Unless mentioned otherwise, rescheduling fee might apply subject to the operators’ policy. Passengers might also need to top-up price difference if applicable.
While if you have recently made contact with us, you might experience some difficulties in reaching us as we are currently experiencing a very high volume of calls or messages. We appreciate your understanding and patience.
If the bus operator you book with is not in the list, kindly send an email to our customer service team via sales@busonlineticket.com, our customer service team will assist you to check with the respective bus operator as soon as possible.
As the conditions change rapidly, we always advise you to check out the update of refund or reschedule on our pages.
Thank you again for booking with us.
On behalf of BusOnlineTicket.com Team.
