Reschedule Policy

Book your tickets at ease in advance with If you cannot make it, reschedule it! With our newly added Reschedule feature, you can now have more flexibility and ease when you book your ticket online on

Reschedule Terms & Conditions

  1. This Reschedule Policy shall only be applicable for selected operators with its terms. Please refer to Operators’ Reschedule Policy.
  2. Rescheduling is not allowed for bookings paid in Indonesian Rupiah.
  3. Rescheduling is only allowed with the same operator and the same route per trip.
  4. The promotional rates are not available for rescheduling the booked trip.
  5. Reschedule is only allowed once per trip.
  6. Rescheduling for only partial of the total tickets booked per way is not allowed.
  7. Ticket(s) collected or exchanged at the counter cannot be rescheduled.
  8. The discount code and BOT Miles cannot be used while rescheduling.
  9. The discount code and BOT Miles redeemed during the original booking will not be returned in any form of amount.
  10. Once the ticket has been rescheduled, “Refund Protect”; if available, will no longer be valid for the booking.
  11. Additional Charges: Reschedule fee + (New ticket fare-Original ticket fare paid)
  12. The difference in fare is not refundable if the new ticket is cheaper than the original ticket price paid.
  13. If the reschedule request is rejected by the operator, the Additional Charges paid will be refunded.
  14. Rescheduling is strictly not allowed for KKKL Travel & Tours bus + ferry trips.
  15. The management of reserves the right to change the terms and conditions of this Reschedule Policy without prior notice.

Guide to Reschedule Booking »

Notes: Once your reschedule request is successful, you will receive a new booking confirmation email with the rescheduled trip details.

Operators’ Reschedule Policy

OperatorReschedule ToTicket PriceHours Before DepartureReschedule Fee
Adik Beradik Expresslater dateany price24RM8.00 per ticket
Aerobusany dateany price2RM5.00 per ticket
Airport Coachany dateany price48RM5.00 per ticket
Airport Expressany dateany price480% per booking
Alisan Golden Coachany dateany price24RM10.00 per ticket
AYU EXPRESSany dateany price24RM10.00 per booking
Batam Fast Ferrylater dateany price48S$5.00 per booking
C.S Travel & Tours (Amudi Express)any dateany price72RM5.00 per booking
City Expressany dateany price2RM5.00 per ticket
Darul Iman Expresslater dateany price24RM10.00 per booking
Diamond Coach Singapore Pte Ltdany dateany price48S$5.00 per ticket
Inter Top Express KLany dateany price48RM7.00 per ticket
Inter Top Tour Sdn Bhd Hatyaiany dateany price48RM7.00 per ticket
Jasmine Expresslater dateany price48RM5.00 per ticket
Jebat Expressany dateany price2RM5.00 per ticket
JP Globallater dateany price48RM5.00 per ticket
Kajang Counter 14A (Ibu)any dateany price48RM5.00 per booking
Kejora Masyhur Sdn Bhdany dateany price24RM5.00 per booking
Kesatuan Expressany dateany price125% per ticket
KKKL Travel & Tours Pte Ltdany dateany price24S$10.00 per ticket
KKKL Travel & Tours Pte Ltdany dateany price080% per ticket
KKKL Travel & Tours Pte Ltdany dateany price72S$5.00 per ticket
Kota Naim Expresslater dateany price48RM5.00 per ticket
Kurnia Suriaany dateany price12RM5.00 per ticket
LA Holidaysany dateany price12RM5.00 per booking
LA Holidays (KLIA/KLIA2 departure route)any dateany price1RM5.00 per booking
LA Holidays (Sin Yong)any dateany price12RM5.00 per booking
Mega Star Transportation (Kejora Express / Aclass)any dateany price24RM5.00 per booking
Melor Interline Expressany dateany price48RM10.00 per booking
Neoliner Expressany dateany price72RM5.00 per booking
Prisma Expresslater dateany price48RM5.00 per ticket
S&S Internationalany dateany price24RM5.00 per booking
Satun Pakbara Speedboatlater dateany price36RM10.00 per ticket
Seasons Express Penangany dateany price72RM5.00 per booking
Sin Yong Expressany dateany price72RM5.00 per ticket
SP Bumilater dateany price24RM5.00 per booking
Suasana Tony Coachany dateany price72RM5.00 per booking
Super Coach Consortiumany dateany price48RM5.00 per booking
Supernice Grasslandlater dateany price24RM5.00 per booking
TRA EXPRESSlater dateany price48RM10.00 per booking
Transtar Cross Borderany dateany price48S$5.00 per ticket
Transtar Travel Pte Ltdany dateany price48S$5.00 per ticket
Transtar Xtrasany dateany price48S$5.00 per ticket
Unititi Expressany dateany price48RM5.00 per ticket
V Travelany dateany price72RM5.00 per ticket