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Updates on COVID-19 from BusOnlineTicket.com

With Nationwide Movement Restriction announcement by Malaysia Prime Minister on 16th March 2020, we understand that you may have concerns regarding your travel plans and wish to reschedule or cancel your booking.

We are working closely with the operators or service providers to secure free cancellation or reschedule fee where possible. You may check the reschedule or refund policy below by several bus operators. Note that these policies by the operators are only applicable for the trip with departure date from 18-14 April 2020 only.

A gentle reminder for those who need to travel interstate during Movement Control Order (MCO) period are required to have prior written permission of a police station chief. You might need to present the travel document to a police officer or person-in-charge to enter a terminal or board the bus. Please note that many terminals and operators have stopped their operation during this period in compliance with the government’s order so check the details carefully.

Operators’ Reschedule & Refund Policy

(Last updated on 6:30 PM, 25 Mar 2020)

Operator Refundable / Reschedulable Remarks
707-Inc Please send email to info.sin@707-inc.com to request for cancellation and refund or to reschedule* your trip.
Adam Express Refundable for departure from 21-31 March 2020 only. Refund request must be made at any nearby Adam Express’s counters from 1-5 April 2020.
Adik Beradik Express Refundable for departure date from 21-31 March 2020 only. Refund request must be made at any nearby Adik Beradik Express’s counters from 1-5 April 2020.
Aerobus Refundable. Please send request via email.
Airport Coach Non-refundable, but allow to reschedule*. Please send request via email.
Al Ameen Boat Service Refundable. Please send request via email.
Alya Express Refundable for trip with departure from 21-31 March 2020 only. Also allow to reschedule*. Please send request via email.
Ampurna Impian Resources Non-refundable, but allow to reschedule*. Reschedule request must be made at the operator’s counter.
Antar Holiday Express Non-refundable, but allow to reschedule*. Please send request via email.
AYU Express Non-refundable, but allow to reschedule* for trip with departure date from 23-31 March 2020 only. Please send request via email.
Beh Travel & Tours Sdn Bhd Refundable. Please send request via email.
Billion Stars Non-refundable, but allow to reschedule* to a later date up to December 2020. Please send request via email.
Bundhaya Speed Boat Refundable and reschedulable*. Please send request via email.
C.S Travel & Tours (Amudi Express) Refundable. For refund request, please contact +6017-5075415.
Causeway Link Express Refundable. Please send request via email.
Cepat Express Non-refundable, but allow to reschedule* for trip with departure date from 22-31 March 2020 only. Can reschedule to a later date up until the end of April 2020. Reschedule request must be made at Cepat Express’s counter.
Citra Indomas Refundable. Please send request via email.
City Express (New Star Tour Hatyai) Refundable for Hatyai trip only. Please send request via email.
City Holiday Refundable for Hatyai trip only. Please send request via email.
City Holidays Refundable for Hatyai trip only. Please send request via email.
City Holidays Express Non-refundable, but allow to reschedule*. Please send request via email.
Cosmic Express Non-refundable, but allow to reschedule* for trip with departure date from 22-31 March 2020 only. Can reschedule to a later date up until the end of April 2020. Reschedule request must be made at Cosmic Express’s counter.
Darul Iman Express Non-refundable, but allow to reschedule* up to 2 times only. Request must be made at Darul Iman’s counters
Delima Express Refund is only valid for bus services between Singapore and Malacca. Please send request via email.
Discovery Tours Non-refundable, but allow to reschedule* up until the end of 2020. Please send request via email.
Economy Express Refundable for trip from 24-31 March 2020 only. Also allow reschedule*. Please send request via email.
Edaran Express Non-refundable, but allow to reschedule* for trip with departure date from 22-31 March 2020 only. Reschedule request must be made at Edaran Express’s counters.
Ekspres Musafir Non-refundable, but allow to reschedule* at any nearest E-Mutiara counter. T&Cs apply.
E-Mutiara Non-refundable, but allow to reschedule* at any nearest E-Mutiara counter. T&Cs apply.
First Coach Non-refundable, but allow to reschedule* once. Request must be made at First Coach’s counters in Novena Square or The Star Vista. Please present a hard copy of booking confirmation email at the counter.
Gemilang Motor Works Non-refundable, but allow to reschedule* to a later date until end of June 2020. Please send request via email.
Golden Coach Refundable for KLIA/KLIA2 and Port Dickson trip only. Allow to reschedule* up to end of Dec 2020. Please send request via email.
Han Travel Sdn Bhd Refundable. Please send request via email.
Hoye Holidays Sdn Bhd Refundable and reschedulable*. Please send request via email.
Intercity Coach Non-refundable, but allow to reschedule* for trip with departure from 23-26 March 2020 only. Reschedule request can be made at their counter or contact their Customer Service HQ at 04-7338688/ 012-4703155.
Jasa Pelangi Express Refundable and reschedulable* up to June 2020 only. Please send request via email.
Jasmine Express Refundable for trip from 21-25 March 2020 only. Allow to reschedule*. Please send request via email.
Jengka Liner For refund request, please liase directly with Jengka Liner at their office. Applicable for trip with departure date from 21-31 March 2020 only.
JetBus Refundable. Please send request via email.
Joo Seng Travel Refundable. Please send request via email.
Kejora Masyhur Sdn Bhd Reschedulable* for trip from 21-26 March 2020. Please send request via email.
KKKL Travel & Tours Pte Ltd Non-refundable, but allow to reschedule* with no rescheduling fee and it is valid till end of 2020. Customer must reschedule ticket via “Manage Booking” under Member Panel. See Reschedule Guide.
Konsortium Bas Ekspres (Malaysia) Non-refundable, but allow to reschedule* for trip with departure date from 23-31 March 2020 only. Reschedule request must be made at their counter or contact 05-8917392 / 05-7700108 / 016-5208832
KPB Express Refundable for trip with departure date from 21-31 March 2020 only. Please send request via email.
KPB Seremban Enterprise Non-refundable, but allow to reschedule* for trip with departure from 20-31 March 2020 only. Please send request via email.
Kulim First Refundable and reschedulable*. Can reschedule to a later date before the end of April 2020. Please send request via email.
LA Holidays (KKKL Translim Agent) Non-refundable, but allow to reschedule* for bus between KL and Singapore with no rescheduling fee and it is valid till end of 2020. Please send request via email.
Langkawi Ferry Services Refundable and reschedulable*. Please send request via email.
Lapan Lapan Travel Refundable. For refund request, please liase with operator at +60124944190.
Lienadia Express Non-refundable, but allow to reschedule* up to 2 times only. Request must be made at Lienadia Express’s counters
Luxury Coach Service Non-refundable, but allow to reschedule*. Please send request to enquiry@luxurycoach.com.sg.
Maju Express Refundable. Please send request via email.
Manis Liner Express Refundable for trip from 20-31 March 2020 only. Please send request via email.
Maraliner Refundable. Please send request via email.
Mayang Sari Express Refundable. Please send request via email.
Meridian Holidays Sdn Bhd Non-refundable, but allow to reschedule*. T&Cs apply. Please send request via email.
Naik Selalu Express Non-refundable, but allow to reschedule*. Please send request via email.
NKS Hotel and Travel Sdn Bhd Refundable. Please send request via email.
Orkid Express 78 Non-refundable, but allow to reschedule* for trip with departure date from 21-31 March 2020. Reschedule request must be made at operator’s counters.
Pahang Lin Siong Non-refundable, but allow to reschedule*. Reschedule request must be made at Pahang Lin Siong’s counters.
Pasir Gudang Passenger Terminal Sdn Bhd Non-refundable, but allow to reschedule* for trip with departure from 18-31 March 2020 only. Please send request via email.
Perak Transit Express Non-refundable, but allow to reschedule* for trip with departure from 23-31 March 2020 only. Please send request via email.
Perdana Express Non-refundable, but allow to reschedule* up to 2 times only. Request must be made at Perdana Express’s counters.
Perhentian Trans Holiday Sdn Bhd Non-refundable, but allow to reschedule*. Open ticket, just bring and show the old booking confirmation at the counter in Kuala Besut.
Persada Express Non-refundable, but allow to reschedule* for trip with departure date from 20-31 March only. Reschedule request must be made at Persada Express’s counters.
Plusliner Non-refundable, but allow to reschedule* for trip with departure date from 22-31 March 2020. Reschedule request must be made at operator’s counters from April onwards.
Prisma Express Non-refundable, but allow to reschedule*. Please send request via email.
PT. International Golden Shipping Refundable. Please send request via email.
Quickliner Refundable for trip with departure date from 26 March – 1 April 2020 only. Refund request must be made at the operator’s counter.
Restu Hijayu Enterprise Refundable. Please contact operator at +6012-4944190.
Rhinoariel Travel & Tours Sdn Bhd Non-refundable, but allow to reschedule* for trip with departure from 21-31 March 2020 only. Please send request via email.
S&S International Refundable for trip from 23-31 March 2020. Allow to reschedule* up to 30/4/2020 only. Please send request via email.
Sani Express Non-refundable, but allow to reschedule*. Please send request via email.
SE Super Express Non-refundable, but allow to reschedule*. Please send request via email.
Sepakat Liner Express Refundable. Please send request via email.
Shanhua Travel and Tours Sdn Bhd Non-refundable, but allow to reschedule*. Please send request via email.
Sin Yong Express (KPB Express) Refundable. Refund request must be made via “Manage Booking” under Member Panel.
Sri Maju Express (Kangar) Non-refundable, but allow to reschedule* for trip with departure from 21-31 March 2020 only. Please send request via email.
Star Coach Express Refundable. Please send request to covidchg@starwira.com.
Star Shuttle Express Refundable. Please send request to covidchg@starwira.com.
Starmart Express Non-refundable, but can request to change the ticket to open ticket. Please send request with the original booking confirmation to cs@starmartonline.com.
Suasana Holiday Express Refundable if refund request made at least 24 hours before departure. Rescheduleable* up until 5 May 2020. T&Cs apply. Please send request via email.
Suasana Tony Coach Refundable. Please send request via email.
Super Fast Ferry Ventures Sdn Bhd Refundable for trip with departure date from 21-31 March 2020 only. Please send refund request to sffvpenang.ticket@gmail.com.
Super Nice Express (Grassland) Non-refundable, but allow to reschedule* with no rescheduling fee to a later date before the end of September 2020. Request must be made at Grassland’s counter.
Superior Coach Refundable and reschedulable*. Please send request via email.
Supernice Grassland Non-refundable, but allow to reschedule*. Please send request via email.
The One Travel & Tours Non-refundable, but allow to reschedule* to a later date before September 2020. Please send request via email.
Top Liner Refundable. Please send request via email.
Transnasional Non-refundable, but allow to reschedule* for trip with departure from 22-31 March 2020 only. Refund request must be made at the Transnasional’s counter starting April 2020.
Transnasional (SKMK) Non-refundable, but allow to reschedule* for trip with departure from 22-31 March 2020 only. Refund request must be made at the Transnasional (SKMK)’s counter.
Transtar Travel Pte Ltd Non-refundable, but allow to reschedule*. Customer must reschedule ticket via “Manage Booking” under Member Panel. See Reschedule Guide.
Unititi Express Reschedulable. Please send request via email.
Utama Express Non-refundable, but allow to reschedule* for trip with departure date from 22-31 March only. Reschedule request must be made at Utama Express’s counters.
Vigourmarine Boat Services Non-refundable, but allow to reschedule*. Open ticket, just bring and show the old booking confirmation at the counter.
WTS Travel & Tours Pte Ltd Non-refundable, but allow to reschedule* with no rescheduling fee. Please send request via email.
Yoyo Express Non-refundable, but allow to reschedule* to a later date until Dec 2020. Please send request via email.
Yuza Indah Non-refundable, but allow to reschedule* for booking made before 17 March 2020 only. Please send request via email.

* Unless mentioned otherwise, rescheduling fee might apply subject to the operators’ policy. Passengers might also need to top-up price difference if applicable.

While if you have recently made contact with us, you might experience some difficulties in reaching us as we are currently experiencing a very high volume of calls or messages. We appreciate your understanding and patience.

If the bus operator you book with is not in the list, kindly send an email to our customer service team, our customer service team will assist you to check with the respective bus operator as soon as possible.

As the conditions change rapidly, we always advise you to check out the update of refund or reschedule on our pages.

Thank you again for booking with us.

On behalf of BusOnlineTicket.com Team.