1. What is the best resolution to view your website?
BusOnlineTicket.com is best view with Internet Explorer 6.0 and above at a resolution
of 1024 x 768 or higher.
2. I do not have a printer. Is it a must to take the printout of the ticket?
No, it is not compulsory to print out the e-ticket. You just need to present your
ID or the booking reference number to get the boarding pass.
3. What payment options do you accept?
For Singapore Dollar transaction, we accept:
- Credit Card (Visa, MasterCard)
- eNETS (DBS, UOB, OCBC Internet Banking in Singapore)
- Paypal
For Malaysia Ringgit transaction, we accept:
- Credit Card (Visa, MasterCard)
- Maybank2U
- FPX (Most Malaysia bank's including Alliance, Hong Leong, RHB, CIMB Bank, AM Bank
and others)
- Mobile Money
We'll include more payment options in the future.
4. I don't have a Paypal account, how can i use my credit card to make
payment in Paypal?
Please click
[here] to see how
you can made payment in Paypal using your credit card.
5. Does the owner of the credit card, with which the ticket is purchased, need
to be one of the passengers?
No. A passenger can use any card to pay for the ticket, not necessarily his own.
However, please note that the passenger in whose name the ticket(s) is/are booked
should carry a proof of his identity (along with the ticket) at the time of boarding
the bus.
6. Is there any transaction fee?
Yes, we do charge a minimal transaction fee to cover the maintenance and
administration cost. The fees are:
Singapore Dollar Transaction:
SGD 1.65 or 5% whichever higher
Paypal
SGD 1.50 or
5% whichever higher
Malaysia Ringgit Transaction:
RM 1.65 or 5% whichever higher
7. Do I need to register to use BusOnlineTicket?
BusOnlineTicket offers a unique flexibility in user registration. It is not required
to register to buy tickets online. However, frequent passengers can opt to register
with BusOnlineTicket to avoid filling their details everytime they buy tickets.
8. Can i change my booking departure date / time?
You can send an email to sales@busonlineticket.com to request for the change of
booking. Change request must be sent to us at least 7 days before the schedule
departure time.
9. How long is the journey from Singapore to KL by bus?
The journey will take around 5 to 6 hours depending on the traffic condition, this
is also applicable for the journey from KL to Singapore.
10. Which MRT station is the nearest to Golden Mile Complex/Keypoint?
Lavendar MRT or Nicoll Highway MRT (Circle Line)
11. Where is Starmart Counter in KL and how can I get there?
Starmart counter is just below Imbi monorail and beside Berjaya Times Square under
the overhead bridge
12. I have made my payment, but I did not get any confirmation/e-receipt from
BusOnlineTicket.com
Kindly check your junk mail for the confirmation/e-receipt. If there is no e-receipt
received, kindly email to us sales@busonlineticket.com, our customer service team
will respond to you within 1 working day.
13. My website hang while trying to process payment, how do I know whether my
payment get through?
Kindly email to sales@busonlineticket.com to highlight to us, we will check and
respond to you within 24hrs
14. I have found that I made the same booking twice, will there be any refund?
Yes, we will refund to you if you made the same booking twice. But you must email
us the booking details at least 24 hours before actual departure date/time.
15. How will you refund?
We will refund to your paid credit card. The refunded amount will be reflected in
your next credit card bill.
16. Is my ticket transferrable?
Yes, you just need to print out the e-receipt and anyone with the e-receipt can
collect from the counter
17. I have lost my e-receipt, can I collect my ticket without e-receipt?
Yes, if you are the person who bought the ticket, kindly show the counter staff
your registered passport number/ telephone/ IC. The counter will issue the ticket
to you. Alternatively, you can email to sales@busonlineticket.com and our customer
service team will email you the e-receipt within 24hours.
18. Will there be any toilet break along the journey?
The express bus will normally stop for 15min for toilet break. If you have urgent matters, kindly inform the bus driver.
19. What is the contact number of the express bus counter?
Please refer to this link:
http://www.busonlineticket.com/partners.aspx
20. Is there any child ticket?
There is no child ticket available.
21. Do I need
to buy ticket for my child?
You are advisable to buy ticket for your child for
safety reason.
22. How long will you open the schedule in advance?
Normally express
bus company will open their schedule 1 to 2 months in advance.